Find quick answers to the most common questions about our stunning acrylic photo prints by FramePrinting.com. Can’t find what you’re looking for? Contact our customer service team.
Category: The Product & Customization
Q1: What is an Acrylic Photo Print?
An acrylic photo print is a modern and vibrant way to display your images. Your photo is directly printed onto high-quality photographic paper and then face-mounted to a clear, polished sheet of acrylic (Plexiglas). This creates a stunning, glossy finish with incredible depth and color saturation, often described as a “museum-quality” display.
Q2: What are the benefits of an acrylic print vs. a traditional framed print?
- Brilliance & Color: The acrylic acts as a lens, making colors pop and blacks appear deeper.
- Durability: Acrylic is more impact-resistant and durable than glass.
- Lightweight: It’s lighter than a traditional glass frame.
- Modern Look: Offers a sleek, contemporary, and frameless aesthetic.
- Easy Cleaning: Wipes clean easily with a soft, damp cloth.
Q3: What sizes and thicknesses do you offer?
We offer a wide range of popular sizes, from small desk prints (e.g., 5″x7″, 8″x10″) to large statement wall art (e.g., 24″x36″, 30″x40″). Our acrylic sheets are typically available in standard thicknesses like 1/8″ (3mm) for smaller prints and 1/4″ (5mm) for larger prints, providing a substantial, gallery-quality feel.
Q4: Can I create a multi-panel (split) acrylic print?
Absolutely! We specialize in creating stunning multi-panel sets (diptychs, triptychs, etc.). During the upload process, you can select the multi-panel option, and our system will guide you on how to split your image for a seamless and dramatic effect.
Q5: Do you offer different mounting options?
Yes. Our standard option is a float mount, which uses a hidden aluminum cleat to make the print appear as if it’s “floating” off the wall. We also offer standard wire hangers and easel backs for tabletop displays.
Q6: What file format should I use?
We recommend using high-resolution JPEG or PNG files. For professional photographers, we also accept TIFF files.
Q7: How do I know if my photo is high enough quality?
The general rule is the bigger the print, the higher the resolution you need. As a simple guide:
- For prints up to 16″x20″, your file should be at least 2-3 Megapixels.
- For larger prints (24″x36″ and up), we recommend a file from a 8+ Megapixel camera.
You can check your image’s dimensions in pixels. If it’s at least 2000 pixels on the shortest side, it will likely look good for a medium-sized print. Our upload tool will also warn you if your image resolution is too low for your selected size.
Q8: Can you edit or enhance my photo before printing?
Yes, we offer basic complimentary services like color correction and cropping to ensure the best possible print. For major edits like removing objects or people, we recommend you have the photo professionally edited before uploading.
Q9: What is the difference between Face-Mount and Direct-Print?
- Face-Mount (Our Standard): Your image is printed on paper and then bonded to the back of the clear acrylic. This gives the image incredible depth and a glossy, reflective finish.
- Direct-Print: The image is printed directly onto the back surface of a white-backed acrylic sheet. This method is less common for photo-realism and doesn’t achieve the same deep, glossy look as face-mounting.
Q10: How do I place an order?
It’s simple! Just follow these steps:
- Click “Create Your Print” and select your size.
- Upload your photo from your computer, phone, or social media.
- Use our online tool to crop and preview your image.
- Select any add-ons (like a specific mounting style).
- Add to cart and check out securely.
Q11: How long does production and shipping take?
Our standard production time is 1-2 business days. Shipping time depends on your location and the selected method (typically 7-9 business days within the continental IN). You will receive a tracking number as soon as your order ships.
Q12: Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and times will be calculated at checkout based on your location.
Q13: How are my acrylic prints packaged?
Your print’s safety is our top priority. Each acrylic print is carefully wrapped in protective foam, placed in a custom-fit cardboard box, and then placed within a second, heavier-duty shipping box to prevent damage during transit.
Q14: What is your return policy?
Due to the custom-made nature of our products, we generally do not accept returns or exchanges unless the item arrives damaged or there was an error on our part. Please inspect your print immediately upon receipt.
Q15: What if my print arrives damaged?
We take great care in packaging, but if your print arrives damaged, please contact us within 3 days of delivery. You will need to provide photos of the damage and the packaging. We will quickly arrange for a replacement to be made and shipped at no cost to you.
Q16: Do you offer a warranty?
Yes! We stand by our craftsmanship and materials. We offer a limited lifetime warranty against manufacturing defects and yellowing of the acrylic.
Q17: How do I clean my acrylic print?
Use a soft, lint-free microfiber cloth. Lightly dampen the cloth with water or a mild glass cleaner (no ammonia or abrasive chemicals) and gently wipe the surface. Do not spray liquid directly onto the acrylic.
Q18: How do I hang my acrylic print?
It’s easy! All our wall-mounted prints come with a simple, pre-installed hanging system. For float-mounted prints, an aluminum cleat is attached to the wall, and the print securely clicks onto it. We include easy-to-follow instructions and hardware with every order.
Q19: Are acrylic prints scratch-resistant?
While acrylic is more scratch-resistant than some materials, it can be scratched by sharp objects. We recommend handling the edges carefully during unpacking and hanging and avoiding contact with abrasive surfaces.
Still have questions?
Our team is here to help! Contact Us today, and we’ll get you the answers you need.